Salon Premium: Help for subscribers
If you're not a subscriber or are having trouble subscribing please click here.
I forgot my user name and password
I can't see full Premium articles
I am still seeing ads
Problems with magazine offers
My account information (password, e-mail address etc)
Renew my subscription
Check account status and renewal date
Getting Premium articles and features on PDAs and wireless devices
Sign up for Table Talk
Salon Personals problem
E-mail newsletter problem
Cancel subscription
My question isn't answered here, how can I get more help?
I forgot my user name and password
You can find your user name and password by going to this page. We'll email you a reminder; make sure a spam filter doesn't catch it.
I can't see full Premium articles
If you're not logged in then you'll need to do so through this page. If you need a user name and/or password reminder, please go to this page and we'll mail a log in reminder to the e-mail address that you gave us when you subscribed.
If you're already logged in then you may be encountering a problem with your cookies. Can you make sure that you haven't turned cookies off in your browser? If you have, Salon Premium won't work.
Internet Explorer (depending on the version and operating system that you're using):
- Look under Tools | Internet Options | Security | Custom Level and click the Enable buttons under the Cookies section.
- Look under Tools | Internet Options | Privacy and either move the bar all the way to the bottom until you see a "Accept All Cookies" setting or select the Edit button and enter www.salon.com and click OK
- Look under Edit | Preferences | Receiving Files | Cookies and select the option next to the wording "When receiving cookies" that says "Never Ask"
In most versions of Netscape, look under Edit | Preferences | Advanced or Security or Privacy and select "Accept all cookies."
For Safari on a Macintosh, go to Safari | Preferences | Privacy & Security | Cookies and then choose "Always" or "Enable all cookies," and click the "OK" button.
For Mozilla on most platforms, look in Edit | Preferences | Privacy & Security | Cookies and choose "Enable all cookies", then click "OK".
In Firefox, check the Tools menu, click Options, look in the Privacy menu for Cookies, and check Allow Sites to Set Cookies.
In Opera, look under File | Preferences | Privacy.
If you're certain that cookies are enabled, keep in mind that if you are selectively allowing cookies from our site, you'll need to specifically allow cookies from the following two domains:
www.salon.com (the obvious one)
sub.salon.com (the not-so-obvious one)
This is because some browsers will not recognize "sub.salon.com" as belonging to the same "originating domain" as "www.salon.com", even though the root domain is in fact the same.
Please also make sure that you're visiting http://www.salon.com
instead of one of our older addresses like http://salon.com or http://www.salonmagazine.com.
Please also check that the system time and date on your computer are correct.
If you still can't access the premium content, try logging out by following this link and then log back in again through this link.
It's also possible that your browser cached an old page, so hit the reload or refresh button on your browser.
If that doesn't work for you, then please e-mail us with a detailed description of what's going wrong, including any error messages you see, your operating system, and your browser, and we'll get back to you within two working days.
I am still seeing ads
First, check if you're logged in. If you are not logged in, then you will see ads. You can log in here:
https://sub.salon.com/login
Next, you may be on our ad-supported plan. If you subscribed to Salon Premium on our less expensive yearly plan, then you will see ads. You can upgrade here:
https://sub.salon.com/renew
Problems with magazine offers
First, make sure we have your shipping address: use the Edit My Account Page (opens new window) to edit your Shipping Address and click the "Save Account Settings" button.
Then, make sure you've opted in for the magazines: use the Magazines and Offers page (opens new window) to choose the magazines you want and click the "Submit Offers" button. Once you've accepted an offer you'll receive a confirmation e-mail and see that the offer has been accepted on the Magazines and Offers form.
If you see that you've already accepted an offer, or can't find it on that page, and believe that you accepted it more than 3 months ago please use our help form and select "Other (I need more help)" to send us a message.
After you give us your address and opt in, the magazine will take about 8-12 weeks to start arriving.
To change your mailing address for The Week, please contact their customer service at 1-800-436-6520
My account information (password, e-mail address etc)
You can change your account information by going to this page.
Renew my subscription
If you'd like to renew your subscription please go to this page.
Check account status and renewal date
You can change check your account status and renewal date by going to this page.
Getting Premium articles and features on PDAs and wireless devices
You can access Salon on any internet capable mobile device. Simply enter www.salon.com into your mobile browser and you will be redirected to Salon's mobile friendly site. You can also log into your Premium account from this same page.
Sign up for Table Talk
If you are a Salon Premium member at the monthly level or the ad-free yearly level, you can sign for Table Talk by going to this page.
Salon Personals problem
Salon Premium does not handle support for the Salon Personals. Salon Personals is a partnership between Salon and Friendfinderinc.
Virtually all your answers to your Salon Personals questions can be found here. If not, please complete this online request form for help, or email Technical Support.
E-mail newsletter problem
If you would like to unsubscribe from our newsletter please go to this page. If you have other questions about the the Salon Newsletter (the daily e-mail) then please send a message to newsletters@salon.com.
Cancel subscription
If you are an annual subscriber and you subscribed or last renewed within the last thirty days, you can cancel your subscription and get a refund by e-mailing us. If you are a monthly subscriber or you are an annual subscriber who subscribed or last renewed more than thirty days ago, you can turn off auto-renewal on this page and allow your subscription to expire.
My question isn't answered here, how can I get more help?
If you're not encountering one of these problems or the solutions here don't work for you please check our FAQ which is our most extensive help page. You can also use our help form to find other solutions or to contact us.
